Terms & Conditions

The GUSTATORY Terms And Conditions

General Information

GUSTATORY is a trading name of F&W Group, a company in The United Kingdom whose principle address is Studio 3.3, Banks Mills, 71 Bridge Street, Derby, DE1 3LB, with VAT Registration no. GB378731163. Described herein are our terms and conditions, please read these carefully.

These terms and conditions apply to all purchases made through the marketplace, in addition to all other associated products that are available to order on this website. GUSTATORY is a marketplace company and thereby acts as an agent for each of our independent coffee roasters, tea makers, winemakers and brands, all of which are herein referred to as the ‘supplier’.

For any purchases, you will be entering into a contract with the supplier(s) you have purchased from. Accordingly, in addition to the terms and conditions of GUSTATORY, the terms and conditions of the supplier(s) will apply to your purchase. You agree to be bound by these terms and conditions, as well as the terms and conditions of the supplier(s). We reserve the right to change these terms and conditions of use from time to time. If this happens, we will notify you by posting the new terms and conditions for buying goods online on the website.

Terms & Conditions Contract Of Sale(s)

These are the terms in which the GUSTATORY marketplace offers and sells it's coffee, tea, wine, other drinks, equipment and all other associated products to you. When making an online purchase, we will arrange for you to enter into a contract with the supplier(s) (e.g. coffee roasters, tea makers, winemakers, brands) named on your receipt(s). We can connect you with a single supplier of the products, into which you will enter a single contract, or, if your purchase is with multiple suppliers, you will have separate contracts with each of them individually. As a marketplace acting as an agent to the sale, we can accept no responsibility for the acts or omissions of the supplier(s) or for the products provided by them, in which all information that is published on the GUSTATORY marketplace is provided by each supplier(s). Supplier(s)' terms and conditions, which may include, and are not limited to, product quality, product freshness, product expiry dates, delivery timeframes, accepted countries of customer address, et cetera, will also apply to your purchase. If you wish to know more about any supplier(s)' information, please speak to us prior to making a purchase from the supplier(s) you wish to learn more about.

Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. All coffee, tea, wine, other drinks, equipment and all other associated products which we make available on the GUSTATORY marketplace are not an offer by us to sell, but are available by invitation for you to make an financial offer to the product(s) supplier(s). We are free to accept that offer on behalf of those supplier(s), or to reject it.

Purchasing Process & Payment Authorisation

When a purchase is made, all details will be displayed back to you at the time of checkout for your review. Once you have confirmed these details, we will proceed to confirm the booking with the supplier(s). Please check that all names, addresses, product details and volumes are correct on receipt of all documents and advise us of any errors immediately. The purchase information that you provide to us will be passed on only to the relevant supplier(s) of your order. Certain information may also be passed on to credit checking companies, and if you are purchasing an age restricted item, to our age verification company who shall perform a check before authorising the purchase. In making any purchase, you consent to this information being passed on to the relevant persons, in compliance with our privacy policy.

You will be required to make full payment for your goods when purchasing. Payments must be made by debit card or credit card via one of our payment gateway providers (Shopify / Paypal / Google Pay / Klarna / ZIP / Apple Pay). Please note orders will be dispatched only once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised. Certain steps are followed for a contract to be formed, as described below, after you have placed your order. All documents (e.g. invoices/receipts) will be emailed to the address provided at the time of purchase.

Customer Service & Complaints

As a family-owned company, customer service is one of our absolute priorities. As the contract(s) of sale(s) for your coffee, tea, wine, other drinks, equipment and all other associated product purchases is between you and the supplier(s), any queries or concerns will be processed by us and shall be addressed to them for their attention. If you have any problem with any purchase(s), this must be reported to us immediately. We will do our utmost to assist, priding ourselves on having a quick and pro-active customer service team. However, failure to contact us within a timely manner of any issue will result in there being less of a window of opportunity for us to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

To speak to us, please contact our customer service team or begin a Live Chat.

Website Content, External Issues And Third Party Links

Website Content

We own the copyright to all the content published on this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties or suppliers offering goods for sale through this website. You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below). You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please contact our customer service team to apply for permission to reproduce the website. While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control.

Privacy Policy & Compliance

Representing ourselves and acting on behalf of all our suppliers, we are committed to protecting your information and respecting your online privacy. Due to our commitment, we have published a seperate privacy policy and by continuing to use this website, you accept that such a privacy policy applies to you, and that you consent to our usage of cookies to provide the best service possible.

This privacy policy and its outlined rights may be updated in compliance with any future laws and regulations. If we make any significant changes, we will contact you to let you know to ensure that you can review our changes and make an informed decision about your data. Full details of our data protection and your rights can be found in our privacy policy, and we ask that you also read these to understand how GUSTATORY lawfully operates.

Website Security & Links To Other Websites

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect. We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable. If you use our website to deal with a third party, it is up to you to read and abide by the terms and conditions of such third parties. GUSTATORY shows referral links on our website to the websites of our suppliers. These external websites are not under our control and we cannot be held responsible for such websites nor hold any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. The privacy policy only applies to our own website and does not represent the terms and conditions of any external website. If you visit any of these other websites, we are not responsible for their privacy practices.

Liabilities & Financial Protection

GUSTATORY takes no responsibility for any loss or damage suffered as a result of using our website, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention. We are liable for loss, damage, death or personal injury resulting from our negligence or any fraudulent misrepresentations, whilst our suppliers are each responsible for the quality of their own respective produce that you purchase. All payments made by Direct Debit are protected by the Direct Debit Guarantee.