Delivery & Returns
Deliveries Direct From Our Independent Coffee Roasters
Shopping with GUSTATORY is really easy and all fulfilment and deliveries are done directly by each of our independent coffee roasters. We want the opening of your delivered package to be an experience, so what better way to start than to receive your item(s) accompanied with all the thoughtful branding which our independent coffee roasters supply; by shopping at GUSTATORY you are directly supporting our trusted independent coffee roasters, and for this we say thank you.
With only a single checkout (or guest) account required for your coffee selection(s), as well as only needing to pay once for all associated delivery costs, regardless of how many unique roasters you decide to include within your basket, shopping with GUSTATORY could not be easier. Our roasters are spread out across the UK and Ireland, and each has their own domestic and international shipping costs. As such, the cost of shipping from each roaster is applied and highlighted for your product selection in both your basket and at the point of checkout, where you are able to clearly see the itemised delivery costs associated with each roaster you have chosen to purchase from. Offering the same free delivery thresholds as if you were shopping direct, and never including any misleading hidden shipping costs in any product's price, GUSTATORY is ethical, clear and easy.
Each independent coffee roaster generally roasts their produce on a specific set day(s) of the week to ensure that the coffee you receive is as fresh as possible. These days are highlighted on every product and respective roaster storefront for you to easily understand. Your purchase(s) will be shipped immediately after these given days of the week, and should your basket include coffee from two or more different independent coffee roasters, please expect that it is likely that your purchase(s) may arrive on different days; if you purchase from one roaster only, you should receive everything within a single delivery. Due to this, GUSTATORY cannot guarantee the immediate delivery of your coffee purchase(s), however, please be safe in the knowledge that shipping will be made direct from the independent coffee roaster(s) after their next earliest roasting date.
You will be notified via email at all stages of the checkout process when your order is confirmed as successful. If you choose to checkout via one of our alternative payment options of PayPal, Google Pay or Apple Pay, you may also receive a second confirmation email (please check your junk email folder). All taxes are included in the shipping costs of a domestic delivery address, however, international delivery addresses may also be subject to additional import taxes upon receipt.
One Standard Returns Policy
In addition to our easy delivery options, GUSTATORY also operates one standard returns policy that is represented by all our independent coffee roasters too. Our absolute priority is for our customers to receive quality coffee, however, due to the nature of coffee being a consumable good with a set shelf-life, GUSTATORY can only accept returns and process refunds on purchases which have been either damaged in some way, are faulty or not in accordance with the roaster's product listing. You are entitled to a cooling-off period of 14 days after dispatch within which you are eligible to return your item(s) for a full refund should your purchase(s) fall into any one of these three categories. All consumable items need to be returned at your own cost and GUSTATORY cannot offer any return-postage contributions. To begin the process, please contact our customer service team, and we will make suitable arrangements.
For non-consumable goods such as drinking accessories, GUSTATORY can accept returns and offer a full refund on either unwanted or faulty products for a period of 28 days after dispatch. If you wish to return any purchased item(s), you have a duty to keep them in your possession and to take reasonable care until they are returned. All items must be returned in their original packaging, complete with any branding material or promotional products which may have been also supplied in order for the return to be successfully processed. To begin the process, please contact our customer service team, and hopefully, we can make the returns process as hassle-free as possible. Please note that all non-consumable items need to also be returned at your own cost and GUSTATORY cannot offer any return-postage contributions. If you are seeking replacement for faulty items, the replacement item(s) will be shipped at no additional further cost to you.
For both consumable and non-consumable items, GUSTATORY recommends that you return them via Royal Mail and that you have sufficient insurance cover. Neither GUSTATORY or our independent coffee roasters can accept liability for items lost or damaged in return-post.
Just how all fulfilment and deliveries are done directly by each of our independent coffee roasters, for the successful return-processing of any item(s), each must be shipped directly to the address of the respective independent coffee roaster (which our customer service team can provide) and not to GUSTATORY. A returns assessment will then be undertaken by the respective independent coffee roaster. Whilst faulty or damaged consumable goods may be more obvious for an assessor to analyse, items which you believe are not as described as per the roaster's product listing will require the content's packaging to be completely unopened to be accepted for an assessment. Quality control matters.
If you change your mind after placing an order with GUSTATORY, you may cancel it at any time before the item(s) are dispatched by their respective independent coffee roasters. Please contact our customer service team immediately to help us make suitable arrangements, letting us know your name, address details and order number to cancel your order. Unfortunately, orders cannot be cancelled if dispatch has already occurred, and therefore, letting us know as soon as you can is in your best interest. For recurring subscriptions, these may be cancelled at any time via the same method of communication.
Should you be a subscriber to any of our subscription services and a recurring payment unfortunately fails, GUSTATORY will attempt to take re-payment from the nominated card after a few days grace, and should this fail again, our customer service team will be in touch with you to help resolve the issue. Please note that no service to which you are subscribed will be fulfilled on your behalf until payment is successful.